ck 44com Privacy Policy
Your personal information matters to us. This document clearly explains what data is collected, why it is collected, and how it is kept secure.
This privacy policy applies to the ck 44com platform. When you open an account on our site, use our services, or contact us, you are considered to have accepted the terms of this policy. We treat the protection of your information as our highest priority, and this document provides a detailed explanation of what information is used and under what circumstances.
This policy should be read alongside our Terms and Conditions, as both documents govern the relationship between you and ck 44com. If there is any conflict between the two, this privacy policy will take precedence.
ck 44com reserves the right to change this policy. You will be notified in advance of any significant changes. Please check this page regularly.
Types of Information Collected
1.1 Registration and Account Information
When you create an account on ck 44com, the following information is collected:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport number (for verification)
- Residential address
- Payment method details (bKash, Nagad, Rocket, or bank account)
1.2 Automatically Collected Information
When you use ck 44com, certain information is collected automatically. This includes your device's IP address, browser type, operating system, pages visited and the order in which they were visited, and referral source. This information is primarily used to ensure the site functions correctly and remains secure.
1.3 Cookies and Tracking Technologies
ck 44com uses cookies to manage sessions, remember user preferences, and monitor site performance. You can control cookies through your browser settings, though disabling them may limit some services.
- Session cookies — to maintain login status
- Performance cookies — to measure site speed and stability
- Preference cookies — to save language and display preferences
Purpose of Information Use
Information collected from you is used for the following purposes:
2.1 Service Delivery and Operations
Your information is used for account creation and verification, processing deposits and withdrawals, managing gaming activity, and providing bonuses and promotions. ck 44com commits to not using your information beyond what is necessary to deliver the service.
2.2 Identity Verification and Fraud Prevention
Identity verification is essential to secure accounts and prevent unauthorised access. ck 44com uses both automated and manual methods to detect suspicious transactions and prevent money laundering.
2.3 Customer Support
When you contact us via live chat or email, records of those conversations are retained. This is used to provide more efficient assistance in future contacts. Our customer support team is available 24/7 in both Bengali and English.
2.4 Responsible Gaming
ck 44com monitors users' gaming behaviour to enforce responsible gaming practices. If any unusual or high-risk behaviour is detected, appropriate action is taken.
2.5 Service Improvement and Analysis
By analysing usage patterns, ck 44com continually improves the site experience, game variety, and payment processes. Personal identity is not directly revealed in this analysis — collected data is used in aggregated and anonymised form.
Information Sharing and Third Parties
ck 44com does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:
3.1 Payment Processors
To complete deposits and withdrawals, necessary information is exchanged with payment gateways for bKash, Nagad, Rocket, and bank transfers. These third parties operate under their own privacy policies and are responsible for the security of that information.
3.2 Game Software Providers
Studios whose games are available on ck 44com — including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe — may receive the minimum information necessary to operate their games. These providers comply with international data protection standards.
3.3 Legal Obligations
If a government authority or court requests information under applicable law in Bangladesh, ck 44com may provide it to meet legal obligations. Only the information specified by law will be disclosed in such cases.
3.4 Business Transfers
If any part of ck 44com's business or assets is transferred, user information may also be included in that transfer. Users will be notified in advance in such cases.
Outside the cases described above, ck 44com does not share your information with third parties for any other reason.
Data Security Methods
ck 44com has adopted modern technical and procedural measures to protect your information:
4.1 Encryption
All data transmitted between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology. This prevents any unauthorised party from reading or altering the data.
4.2 Access Control
Only authorised staff have access to user information, and their access is limited to what their role requires. Every access is logged and reviewed regularly.
4.3 Firewalls and Monitoring
Our server infrastructure is protected by industry-standard firewalls and intrusion detection systems. Regular security audits are conducted to identify potential vulnerabilities early.
4.4 Password Protection
Your password is never stored in plain text — only its hashed value is kept. You are advised to use a long and complex password and never share it with anyone. ck 44com will never ask for your password via email or chat.
Data Retention Period
Information is retained for as long as your account is active and as long as necessary to provide the service. After an account is closed, certain information may be retained due to legal obligations.
- Transaction records — at least five years
- Identity verification documents — for the period required by law after account closure
- Customer support conversations — up to two years
- Cookie and session data — automatically deleted when expired or when the browser is closed
Once the specified retention period has passed, data is securely deleted or anonymised so that no individual can be identified from it afterwards.
Your Rights
As a user of ck 44com, you have the following rights over your own information:
6.1 Right to Access
You may request a copy of the information ck 44com holds about you at any time. This request must be made to the customer support team, and the information will be provided after identity verification.
6.2 Right to Correction
If any information held about you is incorrect or outdated, you have the right to request a correction. Most information can be updated directly from account settings; in some cases, the support team's assistance may be needed.
6.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be temporarily retained due to legal obligations or ongoing disputes.
6.4 Right to Object to Processing
You have the right to object to your information being used for marketing or promotional communications. You can change your preferences in the account notification settings or contact customer support directly.
You can also find answers to any questions about your rights in our FAQ section.
Protection of Minors
ck 44com strictly follows a 21+ age policy. No information is knowingly collected from anyone under the age of 21. Age is verified during the registration process and documents are reviewed.
If a minor's information is accidentally stored in our database, that account will be closed and the information deleted as soon as it comes to our attention.
International Data Transfers
As ck 44com is an international platform, your information may be processed on servers located in various countries. For such transfers, it is ensured that the destination country or organisation maintains adequate data protection measures.
All international data transfers are conducted under contractual security clauses, so that your information remains protected beyond the borders of Bangladesh.
Policy Changes and Updates
ck 44com reserves the right to change this privacy policy when necessary. For significant changes:
- A notification will be sent to your registered email
- A notice will be displayed on the site's main page
- The update date at the top of this page will be changed
If you continue to use the site after a change, you are considered to have accepted the updated policy. We therefore recommend reading this page from time to time.
On our About Us page you will find details about ck 44com's identity, values, and services, which may help you better understand this policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the ck 44com customer support team. We are ready to assist in both Bengali and English.
We always strive to resolve every complaint or question quickly and to your satisfaction. Your privacy is important to us — at ck 44com, your information is handled with care at all times.